Refund & Cancellation Policy

At [Your Grocery Store Name], customer satisfaction is our top priority. Please review our refund and cancellation policy below.

🛑 Order Cancellations

• You may cancel your order within [e.g., 1 hour] of placing it, as long as it has not been processed or dispatched.
• To cancel an order, contact us immediately at support@example.com or call +977 9999999999.
• If the order has already been prepared or shipped, we may not be able to cancel it.

🔄 Returns & Replacements

• Perishable items (e.g., fresh produce, dairy, meat) are non-returnable unless they arrive damaged or spoiled.
• Non-perishable items may be eligible for return within [e.g., 3 days] of delivery with proof of purchase.
• If you receive incorrect, expired, or damaged items, please contact us within 24 hours of delivery with a photo and description of the issue.

💰 Refunds

• If your return or cancellation is approved, a refund will be processed to your original method of payment.
• Refunds may take 3–7 business days to appear, depending on your bank or payment provider.
• In some cases, we may issue store credit or offer a replacement instead of a refund.

📞 Contact Us

If you have any questions or need help with a return, refund, or cancellation, please contact us:

Email: support@example.com
Phone: +977 9999999999

Last updated: [Insert Date]